The globalization of education has spurred the growth of international schools, where the safety, health, and comfort of campuses have become integral to attracting students and parents. These values align closely with Aden Group’s expertise in providing top-tier IFM services.
With a global presence in nearly 40 locations across 15 major cities, managing over 1.6 million square meters of facilities, and serving nearly 20 million meals annually (as of December 2024), Aden is a trusted partner for educational institutions worldwide.
This case study explores Aden’s collaboration with Dulwich College Suzhou, highlighting innovative solutions that enhance operational efficiency and student experiences.
Digital Innovation in IFM
Pioneering Preventive Maintenance
Aden’s deployment of the Akila data platform at Dulwich College Suzhou has revolutionized campus facility management. Leveraging cutting-edge technologies such as digital twins, IoT, and AI simulations, Akila ensures real-time monitoring and preventive maintenance of critical systems, including HVAC, water supply, and heat pumps. Key features include:
- Professional Inspections: Ensuring operational efficiency for complex equipment critical to campus safety and comfort.
- Streamlined Daily Repairs: Addressing common issues such as broken furniture or door handles efficiently through automated work orders and technician assignments.
Two-Way Communication for Efficienc
The Akila platform establishes a closed-loop communication channel between school administrators and Aden’s operations team. Clients can track the progress of maintenance requests and receive real-time updates, ensuring swift resolution and enhancing user satisfaction.
Smart Solutions for Cost Efficiency
To maintain the pristine condition of expansive school hallways, Aden employs floor-cleaning robots. This not only guarantees cleanliness but also optimizes resource use, delivering both cost savings and operational efficiency.
Maintaining the “Dulwich Standard”
Aden’s customized IFM strategy aligns with Dulwich College Suzhou’s emphasis on safety, privacy, and educational values. Key initiatives include:
- Comprehensive Training Programs: Daily on-site training ensures all team members prioritize safety, adhere to strict cleaning protocols, and maintain professionalism.
- Proactive Risk Management: Aden’s team remains vigilant, addressing unusual situations promptly. For example, if a student’s meal contains medication, the team alerts the school doctor immediately to ensure appropriate action.
This proactive approach ensures that potential risks are identified and mitigated, creating a secure and conducive learning environment.
Aden’s partnership with Dulwich College Suzhou exemplifies how tailored IFM solutions can transform campus operations. Through a combination of advanced digital platforms, professional expertise, and a customer-centric approach, Aden ensures a safe, efficient, and inspiring environment for both students and staff.
Hakim Maaref, Suzhou Area Director, commented, “Dulwich is a world-leading international institution, and for several years, Aden Services has been proud to match their excellence with innovation in facility management.” Together, we are building the future of education—one campus at a time.
About Dulwich College Suzhou
Dulwich College Suzhou is part of the prestigious Dulwich College network, established in 1619. The institution fosters a global perspective and an open learning environment for students from over 40 countries, ranging from ages 2 to 18. The campus spans 37,813 square meters, complemented by 50,000 square meters of sports fields and advanced air purification systems, ensuring an optimal learning environment.